If you are having difficulties, we are here to help.
We want to help you. If you received a notice of disconnection due to non-payment of an account, please call us soon as soon possible at 613.679.4093 from 8 a.m. to 5 p.m., Monday through Thursday and Friday from 8 a.m to 2 : 30 p.m, to discuss a suitable payment schedule.
Making Emergency Payments.
Your home cannot be disconnected during the winter
Licensed electricity utilities are banned from disconnecting residential customers for non-payment during the winter every year, from November 15 to April 30. Also, homes that are already disconnected for non-payment and are occupied must be reconnected by December 1 without charge. The Ontario Energy Board has also banned the use of load control devices on homes during the same period and requires utilities to remove existing devices on homes by December 1, again without charge (unless the customer asks for such a device).