Hydro 2000 Inc Accessibility Policy
Hydro 2000 Inc understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Assistive devices
People with disabilities may use their personal assistive devices when accessing our services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can receive our services.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our services or facilities.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
We will work with the person with a disability to determine what method of communication works for them.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
- College of Audiologists and Speech-Language Pathologists of Ontario
- College of Chiropractors of Ontario
- College of Nurses of Ontario
- College of Occupational Therapists of Ontario
- College of Optometrists of Ontario
- College of Physicians and Surgeons of Ontario
- College of Physiotherapists of Ontario
- College of Psychologists of Ontario
- College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our services or facilities:
- explain why the animal is excluded
- discuss with the customer another way of providing services or facilities
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Hydro 2000 Inc will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Training
Hydro 2000 Inc will provide accessible customer service training to:
- all employees
- anyone who provides services or facilities to customers on our behalf.
Staff will be trained on accessible customer service within 6 weeks after being hired.
Training will include:
- purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Hydro 2000 Inc’s policies related to the customer service standard
- how to interact and communicate with people with various types of disabilities
- how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- how to use the equipment or devices available on-site or otherwise that may help with providing services to people with disabilities.
Staff will also be trained when changes are made to our accessible customer service policies.
Feedback process
Hydro 2000 Inc welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers who wish to provide feedback on the way Hydro 2000 Inc provides services to people with disabilities can provide feedback in the following way(s):
By phone at 613.679.4093
By Email at info@hydro2000.ca
All feedback, including complaints, will be handled in the following manner:
Feedback will be directed to the Manager.
Customers can expect to hear back in 5 business days.
Hydro 2000 Inc will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Notice of availability of documents
Hydro 2000 Inc will notify the public that documents related to accessible customer service, are available upon request by posting a notice on our website
Modifications to this or other policies
Any policies of Hydro 2000 Inc that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.