If you are a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can now choose to switch to Tiered prices.
With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.
Are you thinking about opting out of TOU prices in favour of Tiered prices? For more information please visit the Ontario Energy Board website.
If you want to continue paying TOU prices, no action is required.
If you want to switch from TOU to Tiered prices, please visit our customer portal
To switch from TOU to Tiered prices, you can notify us by completing an election form or by contacting us at 613.679.4093, Monday through Thursday, 8:00 am to 5:00 pm; Friday 8:00 am to 2:30 pm.