Contractor Information

Service Layout

 If you are building a new dwelling or moving a electrical service, you should arrange to meet with our Service Layout technician by contacting our office at 613.679.4093, from 8am to 5pm, Monday through Thursday and 8am to 2:30pm on Friday.

We will require a PDF format of your Location Plan.

Electrical Permits (Electrical Safety Authority)

The Electrical Safety Authority is responsible for enforcing public electrical safety across Ontario.

For information regarding electrical permits, please contact 1-877-ESA-SAFE. For additional information visit  https://esasafe.com/ .

Call Before You Dig

If you or your contractor plan to install a pool, fence, plant a tree, dig a garden, excavate, or dig for any reasons, call Ontario One Call at 1-800-400-2255 to locate buried cables. This is a FREE service for excavators and homeowners, 24 hours a day, seven days a week. https://www.ontarioonecall.ca/

Disconnection of Electricity Service

Upon receipt of a written request from the homeowner or contractor (Outage Request Form), Hydro 2000 Inc. will disconnect the supply of electricity at your cost. If the service is disconnected for more than six months, the Electrical Safety Authority (ESA) may require that the service conforms to the current electrical code.  We recommend you call the ESA at 1-877-372-7233 or visit https://esasafe.com/ regarding possible electrical contractor work and ESA permit / inspection fees.

Before we can re-energise your property, a Connection Authorization from ESA will be required.

Upgrading Service / Electrical Panel, Relocating Your Meter

If your renovation includes upgrading your electrical service/panel and/or moving your electric meter outdoors, call our Customer Service Desk at 613.679.4093

You will more than likely require a Disconnection of Electricity Service.

Tree Trimming

When trees are close to overhead power lines, public safety and the uninterrupted supply of electricity can be compromised.

While respecting the contribution that trees make to our quality of life, Hydro 2000 Inc trims trees located in our distribution area through a regular maintenance program. Tree contact with overhead power lines can cause fires, equipment damage or cause power outages.

Hydro 2000 Inc. offers a program to clients who wish to have trees on the property cut or trimmed.  In the spring and fall, our contractor can do the work at a fixed price. You can obtain an estimate by calling our office; we will act as intermediary between you and our contractor. By grouping the work for numerous persons, you will save.  Hydro 2000 Inc. manages this program without any administrative fees.

If you notice a tree near an overhead power line, or you need a temporary outage to trim or remove a tree on your property, please contact us by telephone at 613.679.4093 between 8am and 5pm, Monday through Thursday and between 8am and 2:30pm on Friday.